Return & Exchanges
PLEASE NOTE THE FOLLOWING POLICIES BEFORE YOU MAKE A PURCHASE WITH US:
- Product(s) can be exchanged within 10 days from the date of purchase/invoice.
- Due to the differences in color, monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason.
- No Exchange Will Be Catered Without Invoice In Stores & Online.
- For online exchange, orders placed within Pakistan, you will have to send us the product back after notifying via email. Once received we will send the other pair to you. Exchange will take 14 working days (Saturday & Sunday excluded). No delivery charges will be charged for exchanging (this is for items bought on full price).
- International Orders can be exchanged by sending the item back. Once the item is received the exchanged articles will be dispatched. Shipping cost will apply.
- Sale Items:
Bags & Accessories bought in sale are strictly Non-Refundable/Non-Exchangeable. Shoes bought in sale are exchangeable in size only. You will have to send us the product back after notifying via email. Once received we will send the size requested to you. Exchange will take 14 working days (Saturday & Sunday excluded) Rs.300 will be charged by the courier company.
- Customized Items Are Non-Refundable Non-Exchangeable.
- Used Items Will Not Be Catered Under Any Circumstances.
Fastest way of getting an exchange is to contact us by emailing us at customercare@mochari.pk or you can whatsApp us at +92 (322) 40099900.
*Reply back time is 48-72 hours. We'd really appreciate if the given time is honored.
Your relationship with MOCHARI. is truly valued and we’re committed to providing you with the highest level of customer service. If you have any further questions or require any additional assistance, please inbox us on our Facebook page, e-mail us on customercare@mochari.pk or call us at +92 322 4009990
We’re available from 10 AM – 5 PM PST, Monday-Friday.
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